I found an old beat up 100 year old grand piano at a used furniture store. It did not look too great, poorly refinished, etc. I called Tom to come and take a look, and we decided to have him completely restore, refinish, and rebuild the entire piano to make it as if it were brand new. A few months later, the piano that arrived at my door was not recognizable as the old beat up piano I bought. It looks and sounds absolutely fantastic. Highly Recommend.